Refund policy

Return and Refund Policy
Last updated: September 07, 2021

Thank you for shopping at Dr Vu Cosmeceuticals.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dr Vu Cosmeceuticals,

5811 Rightwood way, Sacramento, CA, 95823. USA

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Dr Vu Cosmeceuticals, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so if Your order has not yet been shipped.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By phone or email, please visit this page on our website:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

If we have packaged/shipped, it is not a cancellation of order, it would be a Return.

Conditions for Returns

  • You have to request and get our approval prior to returning.
  • Returns accepted within 14 days of the invoice date.
  • Customer provides return shipping
  • Restocking fee: 10% of the total price on invoice, $20 for invoice less than $200.
  • No final sale items
  • If the company had sent a gift with the package, please also send it back unopened (otherwise it ís charged full price)
  • If the price on the invoice was specially reduced due to bulk-buy, returning an item will result in all items being treated as full price for the purpose of working out restocking fee and the refund value. 

In order for the Goods to be eligible for a return, please make sure the following additional terms:

The Goods are in the original packaging.
The Goods have not been used or damaged.
The following Goods cannot be returned: Sale products.

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. 

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the address on the invoice.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By phone or email, please visit this page on our website: